REFUND & CANCELLATION
Refund & Cancellation
policy.
Clear terms for subscription changes and refund requests. All prices in USD.
Subscription management
File Maktab uses Lemon Squeezy as its merchant of record for paid subscriptions. When you subscribe, you are purchasing from Lemon Squeezy, and your subscription is managed through their customer portal.
Subscriptions are billed monthly or annually in USD. Prices shown on the pricing page include any applicable taxes; taxes are calculated by Lemon Squeezy based on your billing address at checkout.
How to cancel
You can cancel your subscription at any time:
- Sign in to File Maktab and go to Account → Billing
- Click "Manage subscription" to open the Lemon Squeezy customer portal
- In the portal, you can cancel, update payment methods, or download invoices
Cancellation takes effect at the end of your current billing period. You retain full access to paid features until that period ends.
Refund policy
We offer a full refund for the first charge of a new subscription when requested within 14 calendar days of that charge.
Renewal charges are ordinarily non-refundable, except for duplicate or incorrect billing, material inability to use paid features caused by File Maktab, or where required by law.
Cancellation stops future renewals. Paid access continues until the end of the current billing period. Refunds are processed by Lemon Squeezy, our merchant of record, and remain subject to Lemon Squeezy's own policies.
To request a refund, email support@filemaktab.com with your subscription details and the reason for the request.
What happens after cancellation
- Your account remains active with paid features until the end of the current billing period
- After the period ends, your account reverts to the Free plan
- No further charges will be made
- Your account data and preferences are retained; you can resubscribe at any time
Disputed charges
If you believe a charge was made in error, contact support at support@filemaktab.com before initiating a chargeback with your bank or card issuer. We will investigate and resolve valid issues promptly.
No free trial
File Maktab does not offer a free trial for paid plans. All core tools are available on the Free plan without payment. You can evaluate the service on the Free plan before upgrading.
Changes to this policy
This policy may be updated as the product or payment provider terms evolve. Material changes will be reflected on this page with an updated date.